We ship via several of the major mail carriers, including Aramex, DTDC, Blue Dart, etc. Customers will be unable to opt for the carrier of their choosing. There is a shipping and handling charge for all orders. We apply a handling charge for all items to cover the cost of packing to prevent damage and mishandling in transit. Prices listed on the website are inclusive of handling charges and the break up of shipping charges is provided in the invoice.
Taking Delivery of your Order
Inspect your order do not accept an order if the box is physically damaged. Contact Customer Support and inform them of the damage immediately. Our email address is [email protected]
Exceptions to Our Shipping and Delivery Policy
The following exceptions will require extended shipment and/or delivery times:
Products that are Usually stocked but that are temporarily out of stock.
Products that are not usually stocked and must therefore be specially ordered.
Items that transit thru states requiring special entry permits or Octroi such as in West Bengal, Maharashtra, Kerala, etc. Under such circumstances, you will be emailed regarding the specifics of your situation.
We may not be able to ship to certain destinations for infrastructure reasons, the same shall be communicated via email and also instruction provided on our website regarding delivery specifics while placing an order.
Products that are imported from outside India.
Delays in Shipping
On occasion, we may experience an unforeseen delay in the shipment of your order. In such a case, you will be notified via email by Cozyhomz. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
Standard Shipping: Our standard method of shipping is surface transport/Courier. You may expect to receive your order within the specified period, as indicated while placing an order.
Imported Products Shipping: Products with an ‘International’ label are imported from outside India and are delivered in 8 – 10 weeks.
Air couriers for certain products may be possible at additional costs and shall be specified at the time of placing the order.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe please let us know. On occasions, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us at [email protected]
In the case of COD orders, our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. Cozyhomz reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.
If Your Order Arrives Damaged
Check the packing and DO NOT take delivery of a product that has been damaged. If for any reason you are unable to reject accepting the product from the courier, inform Customer service within 24 hours and we will process your claim via insurance.
For products where we provide installation services inform the installer immediately on completion of installation and reject the product.
Products sold are covered by warranty for manufacturing defects only. Any damage due to use or wear and tear or improper handling/modification in design from the standard is not covered by such warranty. You may contact [email protected] in case of any complaints.
If you’re unable to resolve the problem after contacting the manufacturer, in case of manufacturer’s warranty available for product sold to you, contact [email protected] to find more information about receiving a replacement or returning your item for a refund.
For all Cozyhomz Exclusives, Cozyhomz warrants to you, the original buyer, that goods shall be free of defects in material and/or workmanship attributable to manufacture for a period of one year from the date of purchase. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the Cozyhomz warranty. Warranty is subject to use under regular conditions. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES Cozyhomz’s ENTIRE OBLIGATION. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.